Help & support

Pick a one-hour delivery window at checkout (or any time from the Delivery bar at the top). Order before the window starts and we'll pick your groceries and bring them to your door during that hour.

Delivery is free, with a $15 order minimum.

Meat, deli, fish and some produce are priced per pound. We show an estimated price, place a hold on your card for the estimate plus a little extra, then charge only the actual weight after we pick your order.

The hold covers items sold by weight. Once your order is picked we charge the actual amount and release the rest of the hold — your bank may take a few days to remove it from your statement.

If we can't find an item, you won't be charged for it. If we substitute a similar item, you'll see it on your order page.

No. Your account and saved addresses are already here. The first time you sign in on the new site, click “Set your password” on the sign-in page and we'll email you a link.

Yes — use “Change” in the Delivery bar at the top of the site before you check out, or contact us after ordering.

Open My Items — everything you've ordered, with the ones you buy most at the top, so you can reorder in one tap. My Orders shows each order with what was picked and what you were charged.